TrustRadius Insights
SugarSync has been praised by users for its reliability in syncing files between different devices and platforms. Many businesses have …
Starting at $7.50 per month
View PricingOverview
What is SugarSync?
SugarSync is a cloud storage and backup solution designed for small businesses.
Recent Reviews
Popular Features
- Access control (8)10.0100%
- Device sync (8)10.0100%
- File search (8)9.090%
- File organization (8)9.090%
Pricing
100 GB
$7.49
Cloud
per month
250 GB
$9.99
Cloud
per month
500 GB
$18.95
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $7.50 per month
Product Demos
SugarSync Demo
YouTube
SugarSync Mobile Device Management Demo
YouTube
SugarSync Upload demo
YouTube
Features
Return to navigation
Product Details
- About
- Tech Details
- FAQs
What is SugarSync?
SugarSync Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
SugarSync is a cloud storage and backup solution designed for small businesses.
SugarSync starts at $7.5.
Reviewers rate Audio files and Document collaboration and Access control highest, with a score of 10.
The most common users of SugarSync are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
SugarSync has been praised by users for its reliability in syncing files between different devices and platforms. Many businesses have found it particularly useful in managing multiple hardware and browsers, allowing them to access the same files on any device. The ability to save files in the cloud with SugarSync ensures that users always have access to their files as long as they have an internet connection.
For businesses that work with code, SugarSync is commonly used for grouping sync and backup, ensuring stability and current development releases between coders. Additionally, small businesses without remote servers can benefit from SugarSync's remote access feature, enabling them to access important documents from anywhere using their phone.
In the post-production industry, SugarSync serves as a reliable backup assurance for multi-million dollar project files and select assets. However, some users have reported difficulties with daily file syncing, often requiring forced syncing. While some users appreciate the concept of SugarSync and its remote file access functionality, others have encountered mixed success and encountered challenges with customer support.
Although many users have recommended SugarSync to others, there have also been instances where free accounts were closed, resulting in data loss for some users. As a result, some individuals have switched to alternatives like OneDrive, finding it more reliable and better integrated with other Microsoft products.
Academic institutions and departments also utilize SugarSync to sync files across different devices and collaborate with colleagues seamlessly. However, administering the software can sometimes be challenging, requiring a restart of the syncing process if files become out of sync.
Overall, user feedback suggests that while SugarSync offers convenient cloud-based solutions for file management and accessibility, it is important to be aware of potential issues such as daily syncing problems and occasional difficulties with customer support.
Syncing Feature: Users have praised the syncing feature of SugarSync, with several reviewers mentioning that it works perfectly between PC and MAC. They appreciate how easy it is to set up and how it looks consistent on both platforms. This seamless syncing process has allowed users to avoid the need for learning new ways of using the software.
Cloud Syncing: Many users have appreciated the ability to sync their files to the cloud and access them from any device. They find this particularly useful in case of a crisis, as they can quickly log in and send required files to clients from any laptop, Android, or iPhone. The convenience of having their files accessible from anywhere gives them peace of mind.
Stability and Reliability: Reviewers have consistently praised the stability of SugarSync. They mention that it is rare for them not to be able to find a file, attributing any difficulties in locating files mostly to their own mistakes rather than any issues with the software itself. Overall, users find that SugarSync's syncing process works seamlessly and requires minimal attention from them.
Limited customer support: Several users have expressed their dissatisfaction with the lack of customer support provided by SugarSync. They have described it as non-existent and frustrating.
Bugs in the software: Some users have reported experiencing bugs in the SugarSync software. These bugs include issues like losing or duplicating folders randomly, which can cause inconvenience and frustration for users.
Difficult account cancellation process: A number of users have criticized SugarSync for its dishonest business practices, specifically making it difficult for customers to cancel their accounts. Users have mentioned that they faced challenges while trying to cancel their accounts, and some even claimed that they were charged for unused services.
Users of SugarSync have provided several recommendations based on their experiences with the cloud storage service. The three most common recommendations are as follows:
- Consider the cost: While users acknowledge that SugarSync is fast and secure, many find the high cost to be a significant drawback. Some reviewers specifically highlight the difficulty of recommending SugarSync, especially for small companies or individuals with budget constraints. They suggest exploring alternative options that may be more affordable.
- Utilize backup options: Several users recommend using SugarSync for independent file backup and syncing files across multiple devices. However, they caution against relying solely on SugarSync and emphasize the importance of having regular backups in case of any technical issues or data loss.
- Explore simpler alternatives: Another common recommendation is to try other web-based systems for file sharing instead of SugarSync. Some users believe that there are simpler and more user-friendly options available in the market. They suggest considering these alternatives before committing to SugarSync. It is important to note that these recommendations represent the opinions and experiences of individual users and should be considered along with other factors when evaluating SugarSync as a cloud storage solution.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
January 06, 2017
SugarSync - good technology with dishonest business practices
Score 1 out of 10
Vetted Review
Verified User
I have used SugarSync to keep data in sync between my mobile devices and my work laptop.
- Excellent transfer speed.
- Able to synchronize multiple disjoint folders.
- Excellent retention of deleted files. They can be restored by using their web interface.
- SugarSync has dishonest business practices. They make it extremely difficult for an exiting customer to cancel their account; this leads to yearly charges for unused services (similar to the old ColumbiaHouse practices).
- The prices for their product is high.
68.33333333333333%
6.8
65%
6.5
66.66666666666667%
6.7
- I cannot quantify the ROI for this product. It is just a commodity technology now...
SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market tendency (increasing value). The only tool they have against the competition is taking their customers prisoners to avoid their migration to the competing technologies.
It was being used in the past, but found it can be a challenge to administer. If files got out of sycn we would have to start a process all over again Customers continue to be "confused' by cloud files and local files. This is a general comment for all cloud file sharing sync solutions.
- Good for 5 or so employees that need to share a small amount of files
- Keeps files synced
- collaboration
- How can we sync more files?
- Easier interface for end users
- Decrease resources
60%
6.0
53.33333333333333%
5.3
60%
6.0
- Heck of a lot cheaper than having to purchase and maintain a file server
- Great for remote employees
No particular reason. Price and functionality.
January 04, 2016
The best way for business collaboration and code syncing.
Currently we use SugarSync to group sync and backup code developed to ensure stability and current development release between the coders. This allows us to seamlessly update code without too many out of sync revisions which is critical for our in house development.
- Seamless syncing
- Backup of critical data
- Easy Colaboration
- A free version, 30 days is sometimes not long enough to see if it is suited for a project or business.
65.71428571428571%
6.6
86.66666666666666%
8.7
93.33333333333334%
9.3
- There were some opensource alternatives but we wanted something with better support which SugarSync offers.
- We achieved faster project collaboration with SugarSync.
- ownCloud and Google Drive
While more costs associated the features and the support were key for our decision.
27
Coders and developers for scripting and automation.
Moderately technical, we have some admins that are not that tech savvy review the code for errors and QA testing and can access it with no issues.
- Coding
- Development
- Critical Backup
- Versioning
- Quick Sharing
- DR Syncing for disaster recovery.
June 27, 2014
SugarSync, the good and the bad
SugarSync is being used as a backup assurance for my company in our post-production department. We use it to back up multi-million dollar project files and select assets daily. My initial thought on SugarSync was for it to be constantly syncing our files without much oversight required. It has not worked out as promised by SugarSync videos.
As far as doing an initial backup, SugarSync the program works great! Our account went over our storage limit once, we instantly removed some files, but since it went over it would no longer sync. I had to manually delete everything from SugarSync and re-sync the folder for SugarSync to start working again. Since this happened, SugarSync does not sync files daily- it usually requires forced syncing.
The idea of SugarSync is a great one, I love what it is supposed to do, I just have not had the success I hoped for. I have been in touch with SugarSync support staff multiple times and they are pleasant to work with, but for the most part, unhelpful. All they can recommend is to wipe your account and re-sync all files.
As far as doing an initial backup, SugarSync the program works great! Our account went over our storage limit once, we instantly removed some files, but since it went over it would no longer sync. I had to manually delete everything from SugarSync and re-sync the folder for SugarSync to start working again. Since this happened, SugarSync does not sync files daily- it usually requires forced syncing.
The idea of SugarSync is a great one, I love what it is supposed to do, I just have not had the success I hoped for. I have been in touch with SugarSync support staff multiple times and they are pleasant to work with, but for the most part, unhelpful. All they can recommend is to wipe your account and re-sync all files.
- Great for bulk backups if you do not require syncing.
- Can give peace of mind if you do not go over your storage quota.
- Once you go over your storage quota once, it seems that the account will not work properly with syncing.
- It allows our owners to feel secure in their belief that our data is being backed up to multiple locations.
- We do not use SugarSync to share files, we use it as a backup redundancy.
- Amazon Web Services,WorkZone,Wiredrive
We use Amazon Web Services, WorkZone and Wiredrive to have multiple backups